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SURFACE TRANSPORTATION BOARD

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Rail Customer and Public Assistance Request

In order for the Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC) to process your submission, please fill out the following information. A star () indicates a required field.

You should receive an email acknowledging receipt of your submission. For any issues regarding e-filing, please call 202-245-0238.

Filing Information

Submitter Information
Railroad Information
Region
Northeast: Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, and Vermont

Northeast

South: Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Virginia, and West Virginia

South

Midwest: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, and Wisconsin

Midwest

West: Montana, Idaho, Wyoming, Colorado, New Mexico, Arizona, Utah, Nevada, California, Oregon, Washington, Alaska, and Hawaii

West

0/500
0/500
0/500
0/500
0/2000
May we contact the rail carrier(s) on your behalf as part of our effort to resolve the issue?
Attachments
File Formats/Documents that we Accept

The STB accepts electronically all documents routinely filed in paper except large evidentiary filings (over 100 MB). The STB accepts the following formats:

  • Microsoft Word (doc, docx)
  • Microsoft Excel (csv, xls, xlsx)
  • Adobe Acrobat (pdf)
  • Media Files (gif, jpg, png, mpg, etc.)
  • Zip files containing no .exe files

Submission Requirements:

  • File names are limited to 150 characters. File names longer than 150 characters will be truncated automatically.
  • Each file must be no larger than 100 MB.
  • Use the correct file name extension.
  • File names can only have letters, numbers, and underscores. File names with invalid characters will be renamed automatically.


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